Refund policy

Returns & Warranty Policy

📧 Support Email: support@revongo.com
📦 Average Delivery Time: 5–10 business days (varies by region)

1. Our Promise

At Revon Go, we design products to help you move through the world with confidence, security, and peace of mind.

If your purchase doesn’t meet your expectations, you are protected by our 30-Day Money-Back Guarantee and our 1-Year Limited Warranty against manufacturing defects.

We stand behind the quality of our products — and we’re here to support you if something isn’t right.

2. 30-Day Money-Back Guarantee

You have 30 days from the delivery date to request a return or refund.

✔ Eligibility

  • Item must be unused, unworn, and in original condition
  • Must include original packaging
  • Items marked as Final Sale are non-returnable

📩 How to Request a Return

Email support@revongo.com with your order number.

Our team will provide:

  • Return Authorization (RMA)
  • Clear return instructions

💳 Refunds

  • Issued to the original payment method
  • Processed within 7–14 business days after inspection

3. 1-Year Limited Warranty (Manufacturing Defects Only)

All Revon Go products are covered by a 1-Year Limited Warranty from the date of purchase.

This warranty applies only to manufacturing defects — not to normal wear, usage over time, or external damage.

✔ What IS Covered

  • Defects in materials or workmanship
  • Faulty zippers, closures, or hardware under normal use
  • Structural defects that affect product functionality

❗ Important Clarification

This warranty is intended to cover production-related issues, not the natural lifecycle of the product.

❌ What Is NOT Considered a Manufacturing Defect

The following are not covered under warranty:

Normal Wear & Tear

  • Scuffs, scratches, creasing, or surface marks
  • Edge wear, softening of materials, or natural aging
  • Minor cosmetic changes from regular use

Environmental Exposure

  • Damage caused by sun exposure (UV), heat, or humidity
  • Material degradation due to improper storage
  • Contact with liquids, oils, lotions, chemicals, or cleaning products

Misuse or Improper Use

  • Overloading or overstuffing the bag
  • Carrying sharp or heavy items that strain seams or zippers
  • Forcing closures, straps, or zippers
  • Use outside intended purpose

Accidental or External Damage

  • Cuts, punctures, tears, or abrasion
  • Impact damage (drops, crushing, etc.)
  • Damage caused by pets, fire, or external factors

Unauthorized Modifications or Repairs

  • Alterations, repairs, or modifications made by third parties
  • Changes to structure, stitching, or materials

Loss or Theft

  • Lost or stolen items
  • Damage resulting from theft or attempted theft

Cosmetic or Preference-Based Issues

  • Minor variations in color, texture, stitching, or finish
  • Personal preferences related to size, fit, or comfort

4. How to Claim Warranty

To submit a warranty claim, please email:

📧 support@revongo.com

Include:

  • Your order number
  • A clear photo of the issue
  • A brief description

If approved, we will repair or replace the item at no cost.

5. Return Shipping & Costs

Reason for Return Who Pays Shipping? Notes
Defective or incorrect item Revon Go Prepaid label or reimbursement provided
Change of mind Customer Shipping fees are non-refundable
Refused delivery Customer Return & customs fees may be deducted

6. Refund Processing

Returned items are inspected within 5 business days of arrival.

Approved refunds cover the product price only.

Please note:

  • Shipping fees are non-refundable
  • Import duties and taxes are non-refundable

7. Exchanges

We offer one exchange per order, subject to availability.

If the requested item is unavailable, a refund will be issued.

Customers are responsible for return shipping unless the item is defective.

8. Regional Conditions

United States & Canada:
Returns accepted within 30 days in accordance with consumer standards.

European Union & UK:
Includes a 14-day statutory cooling-off period.

International Orders:
Warranty applies globally. Duties and taxes are non-refundable.

9. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery.

📧 support@revongo.com

Include photos of the product and packaging.

We will prioritize a replacement or full refund at no cost.

10. Customs, Duties & Delays

Customers are responsible for:

  • Import taxes
  • Customs duties
  • Local VAT

Revon Go is not responsible for delays caused by customs or carriers.

11. Policy Abuse

We reserve the right to refuse returns or claims that show:

  • Excessive use or wear
  • Intentional damage
  • Repeated or abusive return behavior

Need Help?

📧 support@revongo.com
⏱ Response time: 24–48 business hours

Revon Go — Security that gives you freedom.
Feel safe. Move freely.